S&P establishes its sustainability strategy under three pillars including People, Planet and Profit, on the basis of good corporate governance, under the promise of “Healthier Family, Happier World”. The ultimate objectives are to balance the returns in the economic, social and environmental dimensions to be suitable for the Company and all groups of stakeholders, and good hygiene for consumers, business partners and communities, as well as preserve natural resources and the environment by driving the business operation in accordance with the Company’s sustainable development strategies and plans which are consistent with the Global Sustainable Development Goals (SDGs). The Company has 5 specific goals as followings:
Goals | Operating Results | ||||||||||
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Food quality, safety, health and nutrition | |||||||||||
1. All S&P outlets passed the Quality Service and Cleanliness (QSC) assessment criteria by 2025 |
S&P targets that its outlets would pass Quality Service and Cleanliness (QSC) standard with 85% or higher criteria.
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2. Upgrade production line standards for S&P food and bakery factories to obtain ISO 22000: 2018 certification by 2025 |
S&P food and bakery factories have applied for upgrade of food safety management system certification to ISO 22000: 2018 from Foundation for Industrial Development - Management System Certification Institute (Thailand). Currently, it is in the process of issuance of new certificate within 2021. Presently, S&P has obtained the following factory certifications: - GMP |
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3. Research and development of 100 healthy S&P products / menus for consumers by 2025 |
In 2020, two healthy bakery products were developed: multigrain bread and cereal cookies. S&P has developed a total of 37 healthy products/menus since 2019 which is a targeted year. |
Goals | Operating Results |
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Customer Relations | |
S&P products and services earn 85% customer satisfaction by 2025 |
In 2020, an average of 81% of customers were satisfied with of S&P products and services from three customer satisfaction inquiries, with each aspect of the assessment as follows: - Product tastes 83% Customer satisfaction inquiry was conducted via E-Survey channel, where 6,591 customers scan QR codes to assess their satisfaction at the end of their receipts during January 1st to December 31st, 2020. |
Goals | Operating Results |
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Packaging | |
Packages of S&P outlet products must be 100% recyclable or compostable by 2022 |
36 items of packaging have been changes to be eco-friendly, resulting in reduction of more than 111 tons of plastic by 2020. |
Goals | Operating Results |
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Waste and Food Waste Management | |
1. The Company has planned to reduce the amount of bakery waste by 30% by 2030 |
In 2020, the value of bakery waste was 199 million baht, decrease of 15% (compared to 234 million baht worth of bakery waste in 2018). |
2. Waste sorting at every S&P restaurants and bakery shops |
In 2020, S&P has begun to collect waste sorting record at the head office and 65 S&P outlets in hospitals under pilot project in order to effectively design and plan waste sorting operation at all S&P outlets. |
Goals | Operating Results |
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Human Resource Development | |
1. Reduce the turnover rate of management level employees to no more than 5% by 2025. |
In 2020, the turnover rate of management level employees was 8%. |
2. The Company aims to increase HCROI by 20% within 2025 from 3.08 in 2018. |
In 2020, Human Capital Return on Investment (HCROI) index of the Company was 3.02. |