S&P establishes its sustainability strategy under three pillars including People, Planet and Profit, on the basis of good corporate governance, under the promise of “Healthier Family, Happier World”. The ultimate objectives are to balance the returns in the economic, social and environmental dimensions to be suitable for the Company and all groups of stakeholders, and good hygiene for consumers, business partners and communities, as well as preserve natural resources and the environment by driving the business operation in accordance with the Company’s sustainable development strategies and plans which are consistent with the Global Sustainable Development Goals (SDGs). The Company has 5 specific goals as followings:

  • 2
    Zero Hunger: End hunger, achieve food security and improved nutrition and promote sustainable agriculture.
  • 3
    Good Health and Well-Being: Ensure healthy lives and promote well-being for all at all ages.
  • 8
    Decent Work and Economic Growth: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all.
  • 12
    Responsible Consumption and Production: Ensure sustainable consumption and production patterns.
  • 17
    Partnerships for the Goals: Strengthen the means of implementation and revitalize the global partnership for sustainable development.

Sustainability Goals & Performance

Goals Operating Results
Food quality, safety, health and nutrition

1. All S&P outlets passed the Quality Service and Cleanliness (QSC) assessment criteria by 2025

S&P targets that its outlets would pass Quality Service and Cleanliness (QSC) standard with 85% or higher criteria.
In 2020, all S&P outlets have process evaluation for Quality Service and Cleanliness (QSC) assessment with the following results:

85% or higher 142 outlets
75-84% 149 outlets
65-74% 112 outlets
55-64% 49 outlets
Less than 54% 26 outlets

2. Upgrade production line standards for S&P food and bakery factories to obtain ISO 22000: 2018 certification by 2025

S&P food and bakery factories have applied for upgrade of food safety management system certification to ISO 22000: 2018 from Foundation for Industrial Development - Management System Certification Institute (Thailand). Currently, it is in the process of issuance of new certificate within 2021. Presently, S&P has obtained the following factory certifications:

- ISO 9001:2015
- ISO/IEC 17025:2017

3. Research and development of 100 healthy S&P products / menus for consumers by 2025

In 2020, two healthy bakery products were developed: multigrain bread and cereal cookies.

S&P has developed a total of 37 healthy products/menus since 2019 which is a targeted year.

Goals Operating Results
Customer Relations

S&P products and services earn 85% customer satisfaction by 2025

In 2020, an average of 81% of customers were satisfied with of S&P products and services from three customer satisfaction inquiries, with each aspect of the assessment as follows:

- Product tastes 83%
- Services 74%
- Cleanliness 86%

Customer satisfaction inquiry was conducted via E-Survey channel, where 6,591 customers scan QR codes to assess their satisfaction at the end of their receipts during January 1st to December 31st, 2020.

Goals Operating Results

Packages of S&P outlet products must be 100% recyclable or compostable by 2022

36 items of packaging have been changes to be eco-friendly, resulting in reduction of more than 111 tons of plastic by 2020.

Goals Operating Results
Waste and Food Waste Management

1. The Company has planned to reduce the amount of bakery waste by 30% by 2030

In 2020, the value of bakery waste was 199 million baht, decrease of 15% (compared to 234 million baht worth of bakery waste in 2018).

2. Waste sorting at every S&P restaurants and bakery shops

In 2020, S&P has begun to collect waste sorting record at the head office and 65 S&P outlets in hospitals under pilot project in order to effectively design and plan waste sorting operation at all S&P outlets.

Goals Operating Results
Human Resource Development

1. Reduce the turnover rate of management level employees to no more than 5% by 2025.

In 2020, the turnover rate of management level employees was 8%.

2. The Company aims to increase HCROI by 20% within 2025 from 3.08 in 2018.

In 2020, Human Capital Return on Investment (HCROI) index of the Company was 3.02.